Made to order
Every label, stamp and tag we sell is made to order with the name you enter. Because of that, we cannot accept change-of-mind returns or cancellations once your order has been placed with our supplier.
Spelling and details
We print exactly what you type, so please check the spelling before you pay. If you notice a mistake, email us at hello@kidsnamelabels.com.au straight away. We can only change an order if we have not yet placed it with our supplier, which is usually within 1 business day. If the mistake was in the details you entered, we cannot reprint or refund the order, but we will give you 20% off a corrected reorder.
If we ask you to confirm a name
Sometimes our checks suggest a name may have been mistyped. If that happens we will email you to confirm it. If we do not hear from you within 1 business day, we will place your order exactly as you entered it. After that the name cannot be changed, and a spelling mistake is covered as described above. Please make sure your email address is correct and check your junk folder.
If something is wrong with your order
If your order arrives damaged, with the wrong name or design, blank, unreadable or otherwise not as described, we will make it right:
- Misprint, damage or wrong item: a free reprint (about 2 to 3 weeks) if you are happy to wait, or a full refund if you prefer.
- Small flaw, item still usable (for example a slight colour difference): a 30% refund and you keep the item, or a reprint, or a full refund if you are not satisfied.
- Parcel never arrives: a reship or a full refund.
How to make a claim
Email hello@kidsnamelabels.com.au with your order number and a clear photo or short video of the problem within 14 working days of delivery. You usually do not need to send the item back. We will reply within 2 business days.
Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take longer to show them.
Your rights under the Australian Consumer Law
Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. If a product has a major problem you are entitled to a replacement or a refund, and to compensation for other reasonably foreseeable loss. Nothing in this policy limits those rights.